Ordering, cancellations & refunds

Ordering from Esto’s

You are ordering from Esto’s Bradford at Signature Mall Food Court, Bradford BD7 1JD. Call 01274 975 900 or email orders@estosbradford.co.uk. Legal business details are on our privacy page: https://estosbradford.co.uk/privacy.

Orders are for the eat-in or collection options available at checkout. Car park collection is available only while that service is enabled. We do not offer home delivery through this website.

Prices and payment

Review your items, options, notes, contact details and collection choice before submitting. Prices and totals are in pounds sterling and include any applicable taxes. Eligible discounts appear in the final total. Ordering is in English.

Pay online through Stripe, or choose cash on collection when available. Card orders are accepted when payment is confirmed and the website issues an order confirmation. Cash orders are accepted when the website issues the confirmation. If you see a payment or confirmation error, call us before submitting again.

Preparing and collecting your food

We prepare orders as soon as possible. The preparation time shown at checkout is an estimate, not a guaranteed collection time. Check the current opening hours on the website; online orders close 10 minutes before closing. Give staff your order reference when collecting. For car park collection, follow the instructions in your confirmation.

Allergies and food preferences

Call 01274 975 900 before ordering if you have an allergy or intolerance. Ask staff to confirm ingredients and whether your chosen food can be prepared safely for you. Do not rely on an order note as confirmation that an allergy can be accommodated. Use notes for ordinary food preferences, not medical history. Changes are subject to what we can prepare.

Changing or cancelling an order

Call us immediately if you need to change or cancel. Email may not be read before preparation starts.

For freshly prepared food, a change-of-mind cancellation does not carry a guaranteed full refund, including where preparation has not yet started. Call us to discuss your request and whether anything can still be changed. Your statutory rights are unaffected.

Freshly prepared food is perishable and does not normally carry the standard 14-day online change-of-mind cancellation right. This does not remove your rights where food is faulty, unsafe or not as described, or any cancellation rights that apply to other products.

Problems, substitutions and refunds

If an item is missing, incorrect or unsatisfactory, contact us as soon as possible with your order reference and a description of the problem. We will investigate and provide the remedy you are entitled to, which may include a replacement or refund. A request to contact us promptly does not limit your statutory rights.

If we cannot fulfil a paid order or item, we will contact you and refund the amount for the unfulfilled order or items. We will ask for your agreement before making any substitution.

Card refunds are returned through Stripe to the original payment method. Bank processing time can vary; contact us if a refund you have been told was issued has not arrived. For cash payments, we will arrange the appropriate refund directly. Nothing in these terms limits your statutory consumer rights.